I think if you’re starting out early in the process by talking about your ideas for solutions, you’re already not listening. I think you need to enter into any design project with that zen learner’s mind of ‘I don’t know what I don’t know.’
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Although much of our communication is done through the internet, sometimes a tangible, beautifully printed piece is what is required and cannot be replicated digitally.
I found I could say things with color and shapes that I couldn't say any other way...
If you can’t explain it simply, you don’t understand it well enough.